I spent last week at Walt Disney World with my family. I was anxious to go from a business, customer service perspective as I had heard so much about the Disney culture, their service, and how well they run a massive organization. 

I compared what I was experiencing there to my business life here, and how my company provides service to our valued customers. Disney had an answer to each question, every employee knew directions within the parks (and I got lost a lot), and the parks were spotless. Cleanliness begets cleanliness which led to friendliness begets friendliness. 

As I soaked in all there was to see, learn, and extrapolate from this vacation I made sure to remember why I was there and that was for my kids – to see the joy on their faces whether it was seeing Goofy, Mickey, or Cinderella at a character dinner (mind you the buffet food was surprisingly good) or watching my 4 year old, Jack, soar down 5 stories on Splash Mountain “whooping-it-up” with both small little hands in the air (see below he is the one in the red hat with the Mickey ears). 

It was a crazy, busy week and continued to reinforce to me the importance of “smelling the roses” and enjoying every bit of our day. Now I’m back from fantasyland and looking forward to reinforcing our customer service and adding value for our customers.  JM