1. A neighbor (friendly competitor) brought two of his better latin american customers over to us to introduce them and see if we could assist them. Here is a competitor introducing us to a customer, not concerned about us as the competition but more concerned that his customer is well taken care of and works with great companies. It is these types of individuals in our industry that continually succeed and by helping others, ultimately helps himself in building relationships, loyalty, and trust. Gracias Mario, tan amable de usted-- I won't let you down!

2. Sometimes you find yourself working along side individuals in your organization that you just marvel at..perhaps it is their experience or their long term relationships they've held with customers for decades (yes-- decades!). It is that "Yes" attitude which is always exemplified and gets us through the rough times. It is not ironic that this individual and these types of individuals continue to be the M.V.P.s of their respective teams. If you are one of these people-- you know it, and if you are not one of these types of  people they are the ones you want to be using as your benchmark.

See you in Atlanta. JM